PRIVACY POLICY

We, WTW Alexandra Wuttig, (hereinafter referred to as “we”, “us” and “our”) are obligated to protect and respect your privacy.
This Privacy Policy together with our General Terms and Conditions as well as our Cookie policy set the basis according to which any personal data we collect about you, or that you provide us, shall be processed by us. You will find all the above-mentioned documents as links under Legal on our website www.wtw-store.com.
Please read the following text carefully in order to understand our positions and practices with regard to your personal data and the way we use this data. If you visit the website www.wtw-store.com, you accept and agree to the practices described in this policy.

INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND PROVIDER IDENTIFICATION

Personal data is all data that personally relates to you, such as name, address, email addresses, individualised user behaviour.
We are service providers acc. to §13 Tele Media Act (TMG) and responsible acc. to §3 paragraph 7 Federal Data Protection Act (BDSG).

RIGHTS TO OBTAIN AND WITHDRAW INFORMATION/DATA PROTECTION OFFICER

You have the right to request information about the data stored by us about you at any time, as well as its origin, the recipients or categories of recipients who this data will be forwarded to and the purpose of storage.
Furthermore, you have a right to object to the processing or use of your personal data for advertising purposes or for market and opinion research, as well as for the trade with addresses and commercial data processing.
You can always also object to the compilation, processing or use of your personal data if an evaluation shows that your legitimate interest because of your particular personal situation outweighs the interest of the responsible authority involved in the collection, processing or use of such data. This does not apply if legislation entitles or obliges this collection, processing or use of data.
Furthermore, you basically still have the right to revoke a previously granted consent to collect, process and use your personal data at any time with effect for the future.
All information or explanations concerning data protection can be given by the company data protection officer of WTW, who you can reach at the following address Perlacherstr. 8 82031 Grünwald, or by email at info@wtw-store.com. Please also contact the data protection officer if you would like to exercise your right to objection or revocation according to the BDSG.

DATA SECURITY

Your personal data is transmitted using SSL and 128-bit encryption via the Internet. We secure our website and other systems through technical and organisational measures against loss, destruction, access, modification or distribution of your data by unauthorised persons. Access to your user account is possible only after entering your personal password. You should always treat your access information confidentially and close the browser window when you have finished communicating with us, if you share the computer together with others.

COLLECTION OF DATA WHEN SURFING ON OUR WEBSITE

We do not collect any personal data when using the website just for informative purposes, i.e., when you do not sign on to the website, register, or otherwise transmit information to us, with the exception of the data, which your browser transmits to allow you to visit the website. These are: IP address; date and time of the request; time zone difference to Greenwich mean time (GMT); contents of the request (specific page); access status/HTTP status code, the respective amount of data transmitted; website making the request; browser; operating system and its interface; language and version of the browser software.

Furthermore, cookies are saved on your computer when you use the website. In this respect our Cookie policy shall apply which you can find under Legal on our website www.wtw-store.com.

USE OF WEBSITE FUNCTIONS

In addition to the purely informative use of our website, we offer various services that you can use if you are interested. For this purpose, you must normally specify more personal data, which we will use to provide the respective service. If additional voluntary details are possible, these are marked accordingly.
If your contact with us is by email or using the contact form, your email address and, if you provide this, your name and telephone number will be saved by us in order to answer your questions.

DISCLOSURE OF DATA WITH THIRD PARTIES

We can then disclose your personal data to third parties if this is necessary to fulfil the purpose for which you gave us your data.
Sometimes we use external service providers to process your data. These have been carefully selected by us and commissioned in writing. They are bound by our instructions and are regularly inspected by us. The service provider will not share this personal information to third parties.

PURCHASING IN OUR ONLINE SHOP

If you wish to order something in our online store, you have to open a user account, which will store your data for later purchases. If you delete your account, which is possible at any time, we will store your data only for the purpose of satisfying of the contract and delete it as soon as we are no longer legally obliged to store such data.

OUR USER ACCOUNT

If you want to take advantage of the functions of our user account, you have to do this by registering yourself with your name, your email address, and a password of your choice.
You want to make a purchase in our Online-Shop, you have to provide the necessary details for carrying out the contracts. This mandatory information is marked separately. Further details are voluntary.
In the context of the user account, we will store data as necessary for the fulfilment of an order, in particular your shipping addresses. We will forward your payment details directly to our billing service provider; this does not remain in our systems. We will continue to save the voluntary data specified by you for the duration of use of your user account insofar as you not delete this beforehand. You can manage and change any information in the protected user account area.

NEWSLETTER

For the registration to our newsletter, we use the so-called opt-in procedure. This means that we send a confirmation email to you after you have submitted your email address to the specified email address, in which you are asked to confirm that you want to receive the newsletter. If you confirm that you wish to receive the newsletter, we will store your email address for as long as you wish to receive the newsletter. This data storage serves the sole purpose of being able to send you the newsletter. Furthermore, we will store your IP addresses at the time of registration and confirmation to prevent abuse of your personal data.
An email address will be sufficient to receive our newsletter. Additional voluntary information about you will only serve to personalise the newsletter.
In order to send our newsletter, we use the services of the Rocket Science Group, LLC d/b/a MailChimp 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308. Their servers are located in the United States, where there is no privacy level comparable with the European standard. We are nevertheless convinced that MailChimp is dealing very conscientiously with personal data. With your registration for our newsletter, you agree that your email address will be processed for the purpose of sending the newsletter on our behalf. You can obtain more information about data protection through MailChimp: http://mailchimp.com/legal/privacy/ or by mail at the following address: MailChimp, Privacy Department, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308.

You may revoke your consent to us sending you the newsletter at any time. You can declare your withdrawal by clicking on the email link provided in every newsletter, using this website form, via email to info@wtw-store.com or by sending a message to the contact data specified in the imprint. In addition, you can unsubscribe to the newsletter in your user account. Your data will not be disclosed to third parties.

GOOGLE ANALYTICS

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer to help analyse how you use the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the United States and saved there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports about website activities and to provide further services related to website usage and Internet usage for website operators.
This website uses Google Analytics with the extension “_anonymizeIp()”. In this way, IP addresses are further processed in an abbreviated form, a direct reference to a person can thereby be excluded. The IP anonymization is carried out by Google within the Member States of the European Union or in other contracting States party to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to a Google server in the USA and shortened there.

The IP address sent as part of Google Analytics from your browser will not be brought together with any other data held by Google.
You may avoid the saving of cookies by selecting the appropriate settings on your browser software. However, please note that if you do this, you may not be able to use the full functionality of this website.
Furthermore, you can prevent Google from collecting and processing data created by the cookie relating to your use of the website (incl. your IP address) by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
The use of Google Analytics takes place in accordance with the requirements agreed-upon by German data protection authorities and Google. Information on the third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: + 353 (1) 436 1001. Terms of use: http://www.google.com/analytics/terms/de.html, overview of data privacy: http://www.google.com/intl/de/analytics/learn/privacy.html, as well as the privacy policy: http://www.google.de/intl/de/policies/privacy.

USE OF SOCIAL MEDIA PLUG-INS

We are currently using the following social media plug-ins: Facebook, Instagram, Medium and LinkedIn. We use the so-called 2-click solution here. In other words, when you visit our site, as a matter of principle no personal data is passed on to the provider of these plug-ins. You can recognise the provider of the plug-in-in by the markings on the grey boxes according to the first letter of the alphabet. Only if you click on a plug-in will personal data be transmitted: by the activation of the plug-in, the data will automatically be transmitted to the respective plug-in provider and saved there (for U.S. American providers in the United States). We have neither influence on any of the collected data and the data processing procedures, nor on the full extent of data collection, nor are we aware of the purposes as well as the storage periods of this data. As the plug-in provider under data compilation in particular via cookies, we recommend that you delete all cookies before clicking on the grey boxes with regard to the security settings of your browser.
When you activate a plug-in, the plug-in provider receives information that you have recalled the appropriate subpage of our online offer. Also, the data mentioned under clause 4 of this Privacy Policy are transmitted, whereby in the case of Facebook only an anonymous IP is registered according to the respective provider in Germany. This is done regardless of whether you have an account with this plug-in provider and are logged in there. If you are logged in with the plug-in provider, this data is assigned directly to your account. If you click on the activated button and link the page, for example, the plug-in provider also stores this information in your user account and publicly communicates this to your contacts. If you do not wish the assignment with your profile with the plug-in provider, you have to log out prior to activation of the button.
The plug-in provider stores this data as user profiles and uses it for purposes of advertising, market research and customising its website. Such an evaluation is made (also for non-logged-in users) to present demand-oriented advertising and to inform other users of the social network about your activities on our site. You have a right to object to these user profiles being created, whereby you have to contact the respective plug-in provider to exercise this right.
You will receive more information about the purpose and scope of data collection and processing by the plug-in provider in the following privacy statements provided by these providers. There you can receive even more information about your respective rights and options to protect your privacy.
Addresses of the respective providers and URL with their privacy statements:
a) Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; http://www.facebook.com/policy.php; further information about collection of data: http://www.facebook.com/help/186325668085084
c) Instagram, LLC, https://help.instagram.com/155833707900388.
b) Medium, Inc., 760 Market St, Suite 900, San Francisco, California 94102, USA; https://medium.com/policy/medium-privacy-policy-f03bf92035c9#.pfndi4irt
d) LinkedIn, https://www.linkedin.com/legal/privacy-policy

AFFECTED RIGHTS

Please contact us at any time if you would like to find out which personal data we store about you or if you want to have it corrected or deleted. You also have the right to restrict processing (Art. 18 GDPR), a right to object to processing (Art. 21 GDPR) and the right of data transferability (Art. 20 GDPR). In these cases, please contact us directly.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to change our privacy policies if necessary due to new technology. Please make sure you have the latest version. If any fundamental changes are made to this privacy policy, we will post it on our website.

All interested parties and visitors of our website reach us in privacy issues at:

WTW Alexandra Wuttig, Perlacherstr.8, 82031 Grünwald, Email: info@wtw-store.de

If our data protection officer cannot answer your request to your satisfaction, you will in any case have your right to complain to the data protection supervisory authority responsible for your state.

AGB

SCOPE AND CONSUMER INFORMATION

We, WTW Alexandra Wuttig, will execute your order according to the General Terms and Conditions applicable at the time of the order. The General Terms and Conditions are available as their current version on our website www.wtw-store.com under the heading “General Terms and Conditions”, which you can also download and save or print out. Our “General Terms and Conditions” shall apply exclusively for the entire business relationship.
German shall be the language for all negotiations and contracts. The following terms and conditions shall also apply exclusively for all foreign transactions.
You can print out or save these General Terms and Conditions. In order to do this, you can download this document as a PDF file and save it on your computer. You will need the program Adobe Acrobat Reader DC to open the PDF file, which can be downloaded free-of-charge from the Internet get.adobe.com/reader/?loc=en)
Your contract and ordering details, as well as the text of the contract, will be stored by us – a direct access is not possible for security reasons. You will have the opportunity to sign up on our website via “My account” with your user name and your password, and thus to retrieve your profile, your address, your order history and to recall your orders, and process it, if necessary. Your personal access data are intended only for you and must not be disclosed for third-parties to access.
As part of the ordering process, you have the opportunity via our website to recognise and correct any entry mistakes before submitting the contract declaration, and before you click on “buy now”, by clicking on the highlighted button “change data”.

CONCLUSIONS OF CONTRACT

Our offers are subject to confirmation and are non-binding. The presentations on our websites represent as such no legally binding offer. You can order from us by phone, via our website (internet), or by e-mail. When ordering via our website in the E-shop, by clicking on the button “buy now” you will issue a binding offer to conclude a purchase contract for the desired goods. Also, in the case of your order by phone or by fax, you make a binding offer by sending the fax or by issuing an order orally.
We are entitled to accept your offer within 5 calendar days by sending a confirmation of the contract (by post or email), as well as by carrying out the order. If your offer is not accepted by us within 5 calendar days, the offer shall be deemed to be rejected. No contract is concluded for products that are not listed in the order confirmation.

DELIVERY

We ship goods to you domestically no later than 14-21 working days after conclusion of the contract via DHL. In the case of payment in advance, delivery times shall extend from the date of receipt of payment in our account. Differing delivery times shall be specified in the context of the item description.

If you order a product that was available in accordance with the article description, and we have not been supplied with this product from our suppliers with no fault of our own, we may withdraw from the contract. In this case, we will inform you immediately and, if applicable, suggest an alternative similar product. If no comparable product is available, or you do not want delivery of a comparable product, we will refund any amounts which have already been paid without delay. The right to withdraw from the contract shall also apply in this case.
We are entitled to make partial shipments and/or services, as far as this does not affect any conflict of interests unreasonably. Should a partial delivery become necessary, we shall, of course, accept the additional shipping costs. No further costs shall arise for you.
The delivery time is extended appropriately if the delivery is affected by a force majeure situation. Force majeure shall be deemed to be, for example, subsequent material procurement difficulties, riot, strike, lockout, malfunction, fire, natural disasters, transportation disruptions, change to the statutory provisions, official measures or regulations or the occurrence of other unforeseeable events, which are beyond our control and which – taking an objective point of view – have not been caused by any culpable conduct on our part. Should one of the above described cases arise, we shall inform you immediately. If this hindrance to performance should last longer than four weeks, you are entitled to withdraw from the contract. In this case, further claims, in particular for damages, do not exist. This does not apply as far as in cases of wilful intent or gross negligence, in case of assurances, or due to breach of essential contractual obligations caused by simple negligence or if compulsory liability applies in foreseeable damage typical for contracts for legal reasons, due to mandatory liability.

RIGHT OF WITHDRAWAL

Consumers have a legal right of withdrawal. You can find the relevant instructions, as well as a sample withdrawal form, at the end of these E-shop terms and conditions.

PRICES

All prices are amounts in Euros and include value added tax. Postage and shipping costs shall be added accordingly (see shipping costs).

TERMS OF PAYMENT

The payment of the purchase price is due immediately with the conclusion of the contract. If the due date of payment on the invoice is determined according to the calendar, you will already be in default by non-observance of the date. In the event of default, we are entitled to charge interest at the rate of 5 percentage points above the respective base interest rate for the year. In the case of legal transactions, in which a consumer is not involved, we reserve the right to demand interest on compensation claims in the event of default at a rate of 8 percentage points above the base interest rate. We reserve the right to prove higher default losses caused by delay and to assert § 288 para. 3, 4 BGB.
We accept payment in advance, credit card, PayPal, and direct debit. Further information and Klarnas user terms can be found here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
In order to process your payments, we will transmit your data upon completion of your order via a safe connection to our payment service provider PayPal or Klarna (PayPal S.à r.l. et Cie, S.C.A.; paypal.com; Klarna AB (publ)., klarna.com ). If your place of residence is outside of Germany, payment is only possible in advance, by credit card and PayPal.
a) Payment in advance: when paying in advance, you have to transfer the invoiced amount upon completion of your order within 7 days to our account. With payment in advance, the specified delivery time shall apply from receipt of payment in our account. If the amount due is not in our account within 7 days, we can withdraw from the contract.
b) Payment via PayPal: here you pay the invoiced amount via the online service provider PayPal. You have to register with PayPal and/or be registered, so that you can legitimize your access data and confirm the payment instruction to us (exception is in the case of guest access, if applicable). You will receive further instructions in the course of the order process. After the amount has been received in our bank account, the goods will be sent.
c) Payment by Klarna: In cooperation with Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Invoice: When purchasing with Invoice you receive your goods first and you have always a payment period of 14 days. The complete terms and conditions you can find here.
Part Payment: With the financing service from Klarna you can pay your purchase in flexible monthly instalments of at least 1/24 of the total amount (at least 6.95 €) or else according to the conditions stated in the checkout. Further information regarding Part Payment including terms and conditions and Standard European Consumer Credit Information can be found here.
Sofortbanking
Credit Card (Visa/ Mastercard)
Direct Debit
A set-off shall be excluded, unless the set-off claim is undisputed or has been legally established or acknowledged by us in writing. You can only exercise a right of retention insofar as the claims arise from the same contractual relationship. Exclusions do not apply if a counter-claim is made which emerges from a justified non-cash claim from a refusal of performance, or asserted rights due to a deficiency.
General discount clause:
a) discount codes cannot be taken into account in hindsight, unfortunately.
b) discount codes do not apply for reduced articles.

WARRANTY AND LIABILITY

Warranty shall be dependent upon the statutory provisions. In case of a complaint, we ask for proof of the purchase date by means of the invoice and sending the article complained about together with a copy of the invoice to the WTW Alexandra Wuttig, Perlacherstr. 8, 82031 Grünwald. Normal wear and tear of the goods do not justify a warranty claim.
The right to subsequent fulfilment as well as the right to withdraw from the contract or to reduce the purchase price shall be available to the extent provided by law.
We assume no liability for damage and defects that arise from improper use, handling and storage, negligent or faulty care and maintenance, by overuse or improper repair by a non-authorized service partner.
The warranty period for entrepreneurs is reduced to 1 year for defects, if there is no case for compelling liability, as in particular envisaged by § 478 BGB. Claims for compensation shall also remain unaffected by the shorter limitation period.
If the customer is an entrepreneur, he has to inspect the services provided immediately after delivery, as far as possible according to proper business procedures, and, if a deficiency becomes evident, to notify us of this immediately. If the customer fails to make this notification, the performance shall be deemed as approved, unless there is a defect which was not visible during the inspection. If such a defect becomes evident later on, the notification must be made immediately after discovery of the defect. Otherwise, the performance shall be considered approved, also in the light of this defect. In order to preserve the rights of the customer, the timely dispatch of the notification shall suffice. The rules on the obligation to give notification shall not apply if a defect has been fraudulently concealed or the customer is a consumer.
Further claims, in particular for consequential damage, shall be fundamentally excluded. This does not apply in cases of intent, gross negligence or breach of essential contractual obligations by us, as well as in the case of injury to life, body or health. Your legal right to withdraw from the contract remains unaffected. Essential contractual obligations are those, the fulfilment of which allows the proper execution of the contract to be possible at all, and upon whose compliance you can regularly trust and can rely on.
The risk of incidental loss and incidental deterioration of goods for sales shipments shall pass to you or a recipient chosen by you with the delivery of the goods. If you are not a consumer, and have not purchased the goods only for private use, the risk of incidental loss and incidental deterioration of the goods shall pass to you upon delivery to the responsible person for shipment.
We exclude our liability for slightly negligent breaches of duty, provided that no essential contractual duties, damages arising from injury to life, body or health, or guarantees, or claims under the Product Liability Act are affected. The same applies to breaches of duty by our vicarious agents. In the case of damage caused in any other way, we are liable for intent and gross negligence, also for our vicarious agents, according to the statutory provisions. The same applies to negligent damage from injury to life, body or health. For damage to property and pecuniary loss, we and our vicarious agents are only liable for negligence caused by a breach of an essential contractual obligation, however the amount is limited to damage which is foreseeable upon conclusion of and typical for contracts. Essential contractual obligations are those, the fulfilment of which characterises the contract and upon which the customer can rely on.

RESERVATION OF TITLE

The delivered goods shall remain in our ownership until full payment has been made. If you come in arrears with the purchase price payment, we have the right to withdraw from the contract and to demand the surrender of the goods which have not yet been paid. You are obligated to handle the goods which have not yet been paid with care.

DATA PROTECTION, ADVERTISING VIA EMAIL

We adhere strictly to the privacy laws. You agree to the storage, processing and use of personal data you have submitted by your order according to the provisions of the Federal Data Protection Act (BDSG) for processing your order. We will save your order and address data for use in the context of order processing (including transmission to the order processing or shipping partner used), for any warranty claims and product recommendations to customers in accordance with the content of our privacy policy and the applicable laws on data protection. You can find our privacy policy as well as our Cookie policy as a link under Legal on our website www.wtw-store.com.
In the event of the conclusion of the contract, we will send you advertising for similar goods by email from time to time; if you do not wish to receive such promotional emails, you can refute the use of your email address by contacting the following email address: info@wtw-store.com.

RIGHT TO INFO

You have the right to information, as well as under certain circumstances a right to correction, freezing/blocking and deletion of your data stored in our systems.
Furthermore, you have a right to object to the processing or use of your personal data for advertising purposes or for market and opinion research, as well as for the trade with addresses and commercial data processing.
You can always also object to the compilation, processing or use of your personal data if an evaluation shows that your legitimate interest because of your particular personal situation outweighs the interest of the responsible authority involved in the collection, processing or use of such data. This does not apply if legislation entitles or obliges this collection, processing or use of data.
Furthermore, you basically still have the right to revoke a previously granted consent to collect, process and use your personal data at any time with effect for the future.
Further information or explanations concerning data protection can be given by the company data protection officer, who you can reach at the following address WTW Alexandra Wuttig, Perlacherstr. 8, 82031 Grünwald or by email at info@wtw-store.com. Please also contact the data protection officer if you would like to exercise your right to objection or revocation according to the BDSG. You can find our privacy policy by following the link within the footer.

APPLICABLE LAW

For all disputes arising from or as a result of this agreement, the law of the Federal Republic of Germany will apply under exclusion of the UN Sales Convention. The legal regulations on the restriction of the choice of law and the applicability of mandatory provisions of in particular the State in which the customer as a consumer is ordinarily resident, shall remain unaffected.
The place of jurisdiction for all claims arising from or due to this business relationship, including those from bills of exchange and cheques, is Berlin, insofar as you are a merchant in the sense of the commercial law, i.e. not a consumer. In this case, we are also entitled to sue at the court of jurisdiction responsible for your company headquarters.

FINAL PROVISIONS

Even if individual conditions should be or become invalid, the contract shall remain binding in its other parts. Should a provision be wholly or partially ineffective, the Contracting Parties shall endeavour to achieve without delay the desired economic success despite the invalid provision in another legally permitted way.

SERVICE PROVIDER

WTW Alexandra Wuttig, Perlacherstr. 8, 82031 Grünwald

RIGHT OF REVOCATION

You have the right to withdraw from this contract within 14 days without giving reasons.
The withdrawal period is fourteen days from the date on which you or a third party nominated by you, who is not the carrier, took the goods in their possession, in the case of a contract for the supply of goods in several partial shipments or, on the day on which you or a third party nominated by you, who is not the carrier, took the last part of a shipment or the last item in your or their possession.
In order to exercise your right of withdrawal, you must inform us by making a clear statement (e.g. a letter sent by mail or e-mail) of your decision to revoke this agreement. You can use the attached sample withdrawal form for this purpose, which is, however, not compulsory.
It shall be deemed sufficient to send notification expressing your wish to exercise the right of withdrawal before the withdrawal deadline expires.

CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we have to return all payments that we have received from you, including the delivery charges (except for the additional costs arising from a different type of delivery to that offered by us as the best standard form of delivery), without delay and at the latest within fourteen days from the day on which the notice of your withdrawal from this contract was received by us. We shall use the same means of payment you used for the original transaction, unless otherwise expressly agreed with you; in any case, no charge will be made for this repayment. We can refuse to pay any refund, until we have received the goods back from you, or you have provided evidence that you have returned the goods, depending on which of these dates was earlier.
You shall return or hand over the goods promptly to us, in any case no later than fourteen days from the date of which you informed us about your withdrawal from this contract. The deadline shall be ensured if you send back the goods before expiration of the fourteen day period. The immediate cost of returning the goods shall be borne by you.
You must only bear a possible loss in value of the goods if this loss in value is due to unnecessary handling to check the quality, properties and function of the goods.

EXAMPLE OF WITHDRAWAL FORM

If you want to withdraw from the contract, you can complete this sample withdrawal form and send it back to us:
WTW Alexandra Wuttig, Perlacherstr. 8, 82031 Grünwald, Email: info@wtw-store.com.
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following services (*)
Ordered on (*) / received on (*)
Name of the customer (s)
Address of the customer (s)
Signature of the customer (s) (only for communications on paper/hardcopies)
Date __.__.____
(*) Delete as appropriate.

RETURNS

Before requesting a return, please make sure the product complies with all the following conditions:

1. The product must be in its unused, original condition, with all tags attached and any special packaging and accessories included – incomplete, damaged or used items will not be accepted.
   2. The return must be requested within 14 days from the delivery order.
   3. The parcel can only be returned from the same country it was delivered to.

If you encountered any issues with the product you received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

REQUESTING A RETURN

A product can be returned within 14 days. To request a return, simply send us an email at info@wtw-store.com. Shipping your return is not free of charge.

REFUNDS

On the receipt of the parcel, we will verify the integrity of the item before accepting your return and processing the refund. Please note that this process may take 2-7 working days. The refund is issued directly to the card or PayPal account used for the original purchase, as well as in the same currency. We will send you a confirmation email as soon as we have requested the refund.